Why should I buy on Idee-Arredo web site and what are the advantges compared to a traditional furniture factory?
How to assess quality of furniture if you can not physically see it?
Is the real color of products according to what I see on images?
Do you have a showroom?
Are all prices VAT inclusive?
I can see for myself the material samples and colors?
I completed my online order but I have not received your confirmation email, why?
I know I can always navigate and use the cart, which are the advantages of registering?
How does the program points?
Have you ever offered sales promotions?
Can I change my order once I have placed it?
What can I do if I inserted wrong data on the invoice?
How can I check the status of my order?
I paid using PayPal card, but the payment was not successful although I have not exceed my credit card limit, why?
Can I choose a time for delivery?
What can I do if my package is damaged?
Is there a warranty?
What does “architect online” mean?
What happens to my data?
What are the payment methods avaible?
To pay by credit card I have to open a PayPal account?
The products that I find on Idee-Arredo are original?
How can I contact for assistance on the products?

Why should I buy on Idee-Arredo web site and what are the advantges compared to a traditional furniture factory?

Compared to a traditional furniture company we do not have a showroom , this allows us to have lower costs to the normal distribution . This savings to our customers as we turn the discount to the price list .

Another advantage is the freedom to shop whenever you want , without time restrictions of opening and closing. For your choice you have available an on-line catalog that hardly could expose a furniture traditional. In cases where necessitate to assembly, we are equipped to support you through a network of company assembly we trust that covers the entire Italian territory.

Customer Service Idee-Arredo is always at your disposal on the most important projects, such as a kitchen or furniture we have the full service architect online. Our architects who, after viewing the features of your home and heard your needs, develop a furniture project. We are at your disposal for the relief service of the measures

↑ Back on top

How to assess quality of furniture if you can not physically see it?

We select to sell only the best quality products. The product data sheets are simplified compared to the total number of product information, but the image catalog shown is carefully chosen by professionals who know how to highlight products details.

↑ Back on top

Is the real color of products according to what I see on images?

The image catalog reproduces the colors of products but there may be some difference because of the quality of your monitor and light reflected on the screen. We recommend you to watch the screen from different angles to see if there is a change of color gradation. However, small variations are possible even looking at a sample at a furniture factory, because of the light or the color of the walls which can give you a visual effect and color perception that is different from the real one.

↑ Back on top

Do you have a showroom?

No, we've chosen not to have a showroom. Without showroom space we can reduce costs in comparison with traditional furniture factory.

↑ Back on top

Are all prices VAT inclusive?

All prices on website are VAT inclusive. For the same reason, even the discounted price is inclusive of VAT. Customers who are not subject to VAT will pay the amount without the tax. In case of doubt please contact our Customer Service.

↑ Back on top

I can see for myself the material samples and colors?

If you are close to our office in Turin you can make an appointment with one of our interior designer to view samples.

↑ Back on top

I completed my online order but I have not received your confirmation email, why?

Check your spam box, if you have not received anything, please contact our Customer Service.

↑ Back on top

I know I can always navigate and use the cart, which are the advantages of registering?

To complete the order require registration because we need your data for the invoice and shipping. By registering you will receive 250 points to welcome, if you subscribe to the newsletter you will receive an additional 250 points.

↑ Back on top

How does the program points?

Our program provides a euro discount points every 50 points earned.

You receive 250 points registration of Idee-Arredo, 250 points for signing up to our newsletter, 50 points for each comment you want to leave, 1 point for every euro spent on Idee-Arredo, 1 point for tagging in the product data sheets, 1 point for taking part in surveys on the site of Idee-Arredo, 250 points for each friend invited, accredited at the time of first purchase.

Remember: Every 50 points entitle to a euro discount on all products. The points can be used only on the positive (no shipping cost will taxes). The points can not be accumulated with discount coupon The minimum tax for the use of the points must be higher than 50 €.

↑ Back on top

Have you ever offered sales promotions?

Very often, one a week or so! These are reserved for registered users of the portal that are informed by newsletter. In addition, the newsletter subscribers receive 250 bonus points.

↑ Back on top

Can I change my order once I have placed it?

You can always change your order within 24 hours,  before payment verification by using our Customer Service.

↑ Back on top

What can I do if I inserted wrong data on the invoice?

Until invoice is not issued is possible to change your order, please contact Customer Service.

↑ Back on top

How can I check the status of my order?

You may check the order status anytime by logging into your account page.

↑ Back on top

I paid using PayPal card, but the payment was not successful although I have not exceed my credit card limit, why?

If you have recently registered on Paypal, your account may not yet be verified. In this case PayPal imposes a spending limit of € 1,500. Please contact our Customer Service to know payment alternatives.

↑ Back on top

Can I choose a time for delivery?

The courier will call you to alert on the day and time slot of delivery.

↑ Back on top

What can I do if my package is damaged?

If the packaging is not intact at the time of the retreat accepted with reserve and indicated on the delivery note of the courier "AGREE WITH RESERVE .................. (give reasons)." Consequently photographed the damaged packaging before opening it and keep it. In the event that the item is damaged is also necessary for the return, reuse the original packaging. In any case, please contact our Customer Service within 24 hours.

↑ Back on top

Is there a warranty?

Of course, all our products have a 24 months warranty against manufacturing defects.

↑ Back on top

What does “architect online” mean?

The architects on Idee Arredo are at your disposal to analyse your home spaces. You can buy a design service, after send the floor plans, photographs and feature requests. An Architect will develop a project that will send you by email. If you then decide to buy the furniture of project, we will discount the cost spent for design.

↑ Back on top

What happens to my data?

Ideas-Furniture attaches great importance to the safety of your data and the need to treat them according to the most stringent requirements of the legislation on the protection of themselves (Legislative Decree no. 196/03). More detailed information can be found here in the Privacy Policy.

↑ Back on top

What are the payment methods avaible?

Idee-Arredo offers many payment options and allows you to use the most common credit cards. We offer you the opportunity to pay conveniently with:

• credit card

• bank transfer

• PayPal

The circuits accepted are Mastercard, Maestro, Visa, Visa Electron, American Express, Aura, Paypal Prepaid Card, Discover.

In case of payment by credit card, you'll want to have at your fingertips the code SecureCode to speed up your purchase.

We remind you that the goods will be sent only after confirming receiving the payment.

↑ Back on top

To pay by credit card I have to open a PayPal account?

No, it is not mandatory to open a PayPal account. PayPal handles the transaction, and will ask you several times if you want to open the account, by answering no, you can still complete the transaction.

↑ Back on top

The products that I find on Idee-Arredo are original?

Idee-Arredo is an official partner and authorized all the products it markets. Each product is guaranteed and original.

↑ Back on top

How can I contact for assistance on the products?

If you need additional assistance or complaints relating to products purchased,  you can contact Idee-Arredo  by writing to support@idee-arredo.it email or by calling 01119680049 and leave your details and your request. You will be contacted as soon as possible.

↑ Back on top